Help

Searching for an event
At the top of each page we ask you "what are you looking for?" If you enter your search term into the search box the site will display all the relevant results. Results are generally displayed in chronological order of the performance dates.

To the right of the search box, you’ll see “advanced & date search” which you can click to perform and advance search. Performing an advanced search lets you refine your search to look for specific genres, venues &/or a date range.

Buying Online
After locating the event you wish to buy tickets to, click on the BUY TICKETS button.

1. Choose a Date
On this page you can browse the available performance dates. Once you have found the date you would like to attend, click the radio button next to the date listing.

Underneath the dates, you can specify if you would like BASS to choose the best seats for you OR if you’d like to choose your own seating on our interactive seat maps.

2. Choose a Section
On this page you can select the part of the venue you would like to browse for available seats.

3. Choose your seats/discounts
On this page, you can select the seats you would prefer via the interactive seat map.

The price key on the left of the map provides information to assist you in using the interactive seating map.

If you would like information on a particular seat you can hover your mouse over the available seat and a window will pop-up with price and reserve information.

On the left of the map you can also clear any selection you have made, have the site display the best available seats and by clicking ‘Select Discounts’ you can choose from the available pricing options.

(note: interactive seat maps are not available on all mobile phones and tablets. Microsoft Silverlight is required for the interactive seat maps to function)

4. Your Cart
On this page you can review your purchase and make changes to the items in your basket. If you would like to purchase additional tickets you can click ADD MORE ITEMS and repeat the above process to add tickets to your cart. Once you’ve finished shopping and reviewed your cart, you can continue to sign in to your BASS account or create an account if you haven’t previously shopped online with us.

5. Sign in to your Account
On this page you can sign in to your BASS Account using your email address and password and proceed to the confirm details. The site will prompt you to check the details of your BASS account each time you sign in as its important that we hold the most up-to-date information for you. If any information is incorrect, you can edit it on this page.

You do require a BASS account to finalise your purchase, so if you don’t have an account you can quickly create one from this page by clicking on ‘SIGN UP’ and completing the sign-up form. Once you’ve completed the sign-up, you’ll proceed to the payment page.

6. Payment
Once you reach the Payment Information screen, you will need to enter in your credit card details or the details of a valid BASS Gift Voucher that you wish to redeem (see payment methods).

A link to our terms and conditions of sale is provided on this page. We require you to read the terms and conditions of sale and indicate your acceptance by ticking the box before proceeding to confirm and finalise your purchase.

7. Confirmation
The confirmation page lists all the elements of your order, confirms that your payment has been accepted and is your proof of purchase. When purchasing online you should also receive a confirmation email. From time to time, we may be selling a show and the promoter of the event has asked us to withhold ticket distribution. The confirmation is your proof of purchase.

Create a BASS Account
All online purchases require a customer to have a BASS Account. These accounts are free of charge and allow us to record your details against any ticket purchases you make. We record your details for a number of reasons – most importantly, so that we can contact you if there are any changes to the scheduled performance that you need to be aware of.

Click on the “my BASS” menu at the top of the home page to sign-in to your existing account or, if you’re a first-time user of the BASS site, to create a new account.

Signing in to your account at the beginning of your purchase is advisable. From time to time, we may offer special discounts to our Account holders, or more specifically, to account holders who have signed up to our e-newsletters. By signing in, you’ll be making sure that any available discounts are offered to you during the purchase process.

During the sign-up process, you’ll be invited to tell us more about the types of events you’re interested in. With your consent, we can send you information on these types of events.

We also offer you the ability to sign-up to receive further communication from other key arts organisations in SA.

Ticketing Fees

Transaction Fee
From the 1st of July 2014, non-refundable transaction fees will apply to all transactions. As an organization with close ties to the local community, the Adelaide Festival Centre Trust (trading as BASS South Australia) relies heavily on the support of the community who attend events at our venues and any other venues we provide ticketing services for. We receive support from the South Australian government, but in order to deliver the diverse arts programs we are committed to each year, we must raise a significant amount of our operating costs through our own commercial activity. The revenues generated by the application of a transaction fee are a direct support for the activities of the Adelaide Festival Centre and for the facilities we operate.

Our transaction fee structure is as follows:

$8.95 per transaction for transactions completed at a BASS Outlet or via the BASS Contact Centre

$6.95 per transaction for transactions completed online or at the Adelaide Festival Centre Box office.

Payment Processing Fee
We accept payment for transactions by cash, gift voucher or credit card. When you use a credit or debit card to pay for your transaction, a processing fee of no more than 2.5% will apply. This fee covers the necessary infrastructure to operate the payment gateway to allow for real-time credit/debit card transactions and to cover the merchant and clearance charges imposed upon us by the institutions we operate with. The fee will be calculated on the total value of your transaction. The fee does not apply for transactions paid for by cash or using a gift voucher.

Subscription Fees/Group Booking Fees/School Booking Fees
Please refer to the individual booking form used to process these types of bookings for the applicable booking fee.

Exchange/Re-print Fees
Exchanging/re-printing tickets at the request of the customer will incur a transaction fee.

Payment Methods
Tickets can be paid for by Cash, Credit, Gift Voucher or Visa/Mastercard debit cards. BASS accepts Mastercard & Visa credit cards only. Payment processing fees may apply (refer to Ticketing Fees). Not all payment methods are available at all sales channels. Please select from an available payment method as offered at the point of sale.

All card payments are processed in real-time. If your card is declined for any reason, the tickets you have reserved for payment will be released for sale to the general public.

Accessibility Seating
If you have access requirements for your booking, please contact the BASS Contact Centre on 131 246 or visit a BASS Outlet. Wherever possible, BASS operators will accommodate your access requirements and can provide access advice to assist you in selecting appropriate seating.

Distribution
If you are booking your tickets in person at the BASS box office or at a retail BASS Outlet, you can collect your tickets upon payment for your booking.

If you book your tickets online or via the BASS Contact Centre you can elect to have your tickets mailed to you or to collect your tickets at the venue box office.

Depending on the time of your booking relative to the time of the performance, mail may not be available and BASS may require your tickets to be collected at the venue.

Lost or Stolen Tickets
If your reserved seating tickets are lost or stolen, please contact the BASS Contact Centre on 131 246 as soon as practicable and our operators will assist you. Please note, that if your tickets are for a General Admission event, we cannot generally replace them. In the event of theft, please contact SA Police and make a report as our operators will require the police report number.

What is Reserved Seating & General Admission
Reserved Seating tickets are seats that are numbered within the venue and when you purchase your tickets you are purchasing a ticket for a specified seat. This means that we can identify your place within the venue to a specific seat.

When an event is General Admission, the ticket you purchase is to enter the venue and attend the event. There would not ordinarily be numbered seating and you will select your seat as you enter at the time of the event. This may also include non-seated events.

At times, a venue that has numbered seating may host a General Admission event where the seats will be sold un-allocated. If the ticket you hold says General Admission, seating is on a first-come first served basis.

Terms of Sale
Our terms & conditions of sale are:

All tickets sold by BASS South Australia, including those purchased via BASS Online, are sold subject to the following Conditions of Sale:

BASS cannot exchange or refund a ticket following purchase unless instructed to do so by the organisation responsible for the event (the Promoter).

This ticket is sold on behalf of the Promoter responsible for providing the service or event. The Promoter is responsible for the content of all promotional materials related to the event.

The right is reserved to add, withdraw or substitute artists and/or vary advertised programs, ticket prices, seating arrangements and audience capacity.

Late arrivals may result in non-admittance until a suitable break in the performance. The venue management reserves the right of admission.

The Promoter reserves the right to broadcast or telecast any event.

If a performance or event is cancelled for any cause reasonably beyond the control of the Promoter, no obligation is assumed by BASS for arranging of a substitute service, event or performance.

This ticket may not be resold or offered for resale at a premium or be used for advertising, promotions or other commercial purposes (including trade promotions or competitions) without the prior consent of the Promoter. Any breach of these conditions will void the ticket.

Refunds for tickets purchased by credit card will be automatically refunded to that credit card. Refunds for tickets purchased by cash or cheque will be refunded by cheque.

Beware of forged or fraudulently acquired tickets. Buy tickets only at an accredited BASS Agency. If you buy a counterfeit or forged ticket you may be liable to prosecution.

Cameras, audio and video recorders may be banned from some venues. Check conditions of entry at the venue as a breach may lead to confiscation of equipment and recording medium and removal of patron from the venue.

BASS reserve the right to charge a fee for re-issued tickets.

Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and for admission to the venue.

If you require someone else to collect your tickets on your behalf, they must be provided with the booking confirmation to present when collecting them.

Industry Code of practice
BASS abides by the Live performance Australia Ticketing Code of Practice. A copy of the code can be found at liveperformance.com.au

Privacy
We take your privacy seriously... as a statutory authority we treat your personal data in accordance with the Treasurers Instruction no 12 referenced as The Information Privacy Principle of South Australia. A copy of the privacy principles is available here.

Whenever we have your consent to contact you for marketing purposes, we will limit our communications with you and we will not ‘flood’ your inbox.

All credit card payments are processed in compliance with the EMV standards and the PCI-DSS compliance program. For the purpose of verifying payments, we retain your credit card information securely within our ticketing system this data is encrypted and identifies only the first and last 4 digits of your card number.

Our Privacy policy is below:

BASS and Your Privacy
Acting as a ticketing agent, BASS South Australia collects personal information from individuals purchasing tickets for the provision of a range of services.

Using and disclosing your personal information

BASS uses your personal information to process your transaction or advise you of a cancellation or changes to an event. Your contact information may also be provided to promoters of events for which you purchase tickets or other goods and services if you explicitly opt-in to receiving information. These promoters may provide you with information about discounts, exclusive offers or event information. At any time you make a booking, or when you update your account preferences online, you will have the opportunity to opt-out of receiving information from BASS and the Adelaide Festival Centre and/or other applicable arts companies and event promoters. You can also contact our data department by e-mailing privacy@bass.net.au.

Shared database
The database of customers which BASS manages is used for marketing and analytical purposes primarily by the Adelaide Festival Centre and BASS. Information on customers who have opted in to the listed SA arts companies below is also shared with those companies for their own engagement with their customer base.

You will find options for opting-in to information from these companies via your account preferences page online, or by emailing privacy@bass.net.au .

Anonymous transactions
Customers wishing to purchase tickets without providing personal information can make a transaction at any of our BASS outlets. Tickets purchased anonymously are unable to be traced and therefore in the event that tickets are lost or stolen no refund or replacement tickets can be issued.

Future changes
BASS business undergoes constant change and development as we introduce new services and features to our web-site and ticketing outlets. Because of this, from time to time our policies will be renewed and revised.

Accessing your personal information
You may gain access to your personal information retained by BASS South Australia, provided that you put your request in writing, accompanied by documentation verifying your identity to our data department.

If some or all of the information is not provided by you
BASS may be unable to accept payment by credit card. In the event of a cancelled or postponed show, you may not be advised in advance and you will need to return to BASS, with full proof of purchase, within the refund period in order to receive a refund. Lost and stolen tickets may not be replaced.

Further Questions or Feedback?
We welcome and questions or feedback you have. Please contact BASS on 131 246 if you would like to speak to one of our operators. Alternatively, send an email to feedback@bass.net.au and we will respond within 2 business days.